A Salesforce report released on Monday, surveying 200 HR executives globally, highlights that agentic AI is not just a trend but a game-changing business strategy. This report indicated human resource leaders in India anticipate a 383% surge in the adoption of agentic AI by 2027.

Organisations expect a 383% surge in AI agent adoption over the next two years, projecting a resulting productivity increase of 41.7%. This shift will lead Indian Chief Human Resources Officers (CHROs) to redeploy almost a quarter (24.7%) of their workforce as their companies integrate digital labour.

While 81% of leaders know soft skills like relationship-building and collaboration are vital for working with agentic AI, most organisations aren’t ready for this change.

A significant 88% of leaders report that their companies haven’t yet integrated agentic AI, and 63% admit that employees don’t understand how this digital labour will affect their jobs. Given how agentic AI is changing work and necessary skills, understanding how HR leaders are preparing for flexibility is key.

Nathalie Scardino, President and Chief People Officer at Salesforce, said, “We’re in the midst of a once-in-a-lifetime transformation of work with digital labour that is unlocking new levels of productivity, autonomy, and agency at a speed never before thought possible”.

“Every industry must redesign jobs, reskill, and redeploy talent — and every employee will need to learn new human, agent, and business skills to thrive in the digital labour revolution”, she added.

Indian HR leaders believe digital labour is the future, with 85% expecting human-AI collaboration soon. Yet, most are just starting to plan for it. Only 12% have fully integrated agentic AI, and over 60% of employees are still unaware of its impact, making AI implementation a top HR priority.

Source: https://www.siasat.com/indian-hr-leaders-expect-agentic-ai-adoption-to-grow-383-pc-by-2027-report-3225345/